Advance Auto

"nFamousCJ - Keeper of Stringbean, Gengars and a Deezul" (nfamouscj)
02/08/2015 at 23:01 • Filed to: None

so I waited at advance auto for 20 minutes to buy a can of seafoam. 2 clerks, one who looked like she didn't know the difference between a water pump and an engine block. The other disappeared in the back for who knows how long. I was 5th in line.

First guy wanted to pay for his order with a half dozen different promo codes and split payment amongst cards and cash. Next guy just wanted to buy something but the guy after him wanted some cleaning promo (soap, wax, cleaner). He just handed her the sales paper! Sales clerk went and had to pick out all the items rather than this asshole getting them himself. No, I'm going to wait in line for 10 minutes then let the clerk for find the items I could have already collected but no I want to make everyone else wake because I'm a lazy bastard.

Next guy buys something. Then guess what?! Someone else wants to buy some promo items from the sales paper and the sales clerk dispears to track them down. Other sales clerk is still struggling with the computer system trying to figure out if the customers vehicle with a 1.7 will take the same battery that the similar vehicle with a 1.9 will.

Thankfully I got my purchase in before she said she needs to go do a battery install. Quite frankly I doubt she would be capable of lifting a battery, nevermind installing one or knowing that the battery doesn't belong in the glove box.

Seriously Advance Auto, you lost a customer today. Your lazy ass customers didn't help but the fact that your associates couldn't delegate or handle a line of more than 2 people has cost you a customer.

DISCUSSION (8)

NonDriftingS13 > nFamousCJ - Keeper of Stringbean, Gengars and a Deezul
02/08/2015 at 23:07

Are there others in your area? I prefer AutoZone myself because the employees seem to nice (even talked with one about his brother's 240!). But yeah, the stores can be vastly different

Slant6 > nFamousCJ - Keeper of Stringbean, Gengars and a Deezul
02/08/2015 at 23:08

Most parts stores are hilariously understaffed. I don't like Advance that much but my dad's cousin who just moved close to me is a sales rep or something for them so I might get some promos or something sometime soon. My favorite parts store is Autozone. They have a cleaner store and aren't afraid to recommend another store if they don't have the part I need. My local Autozone is staffed by two guys normally. One older guy who started working there a few months ago and can't use the computer system to save his life and one guy maybe a few years older than me (I'll be 18 on the 26th) that knows how to do car things and takes pride in his job. He's always picking up the slack for the older guy. I get in his checkout line no matter how short the other guy's is as it will be faster in the long run.

HammerheadFistpunch > nFamousCJ - Keeper of Stringbean, Gengars and a Deezul
02/08/2015 at 23:31

They are all like this...it just depends when you get in there. Sometimes its 10:1 salespeople to people who know what they are doing, sometimes is 0:10

nFamousCJ - Keeper of Stringbean, Gengars and a Deezul > NonDriftingS13
02/08/2015 at 23:52

I have advance auto and auto zones within close proximity to each other. The experience has been the same at both unfortunately so I lump the two together.

nFamousCJ - Keeper of Stringbean, Gengars and a Deezul > Slant6
02/08/2015 at 23:54

Its unfortunate besa use I have an autozone nearby and have had similar experiences at both. Id discuss more but my car just vomited a massive blob of something on the floor -____-

Denver Is Stuck In The 90s > nFamousCJ - Keeper of Stringbean, Gengars and a Deezul
02/09/2015 at 00:01

Have you tried Oreillys? The one by me has amazing staff, if its a slow day they will help you diagnose and even repair your car. I know theyre a bit pricier, but the customer service more than makes up for it.

Logansteno: Bought a VW? > nFamousCJ - Keeper of Stringbean, Gengars and a Deezul
02/09/2015 at 00:20

This is why I'm glad my dad has a friend who owns a Car Quest that's the same distance as Advance and Autozone. Usually cheaper and all the guys that work there have for years and know their shit. Plus there's usually 5 people working there at once and always at least two.

nFamousCJ - Keeper of Stringbean, Gengars and a Deezul > Denver Is Stuck In The 90s
02/09/2015 at 00:21

I think there's one or two in my area. I really don't mind paying for better customer service so oreillys may have one me over by desault